Ear Nose & Throat Associates: Zajonc Timothy P MD at 2340 Knob Creek Road #704 in Johnson City, Tennessee

Customer Reviews about Ear Nose & Throat Associates: Zajonc Timothy P MD

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  The only good thing that came out of this visit was news that my 8 year son could hear perfectly. First, walking into this lobby is chaotic. There is no order to the chaos. The receptionist I checked in with was very sweet, yet I couldn't help but notice that we were checking in at a counter that two other patients can hear everything you are saying, let alone the whole lobby. There is no privacy. I was told my son was there to get his hearing checked because he has had several ear infections. He has never had an ear infection in his life and I corrected her. I was given a pager. Then, I am handed paperwork to fill out, which is normal, but I'm handed a pencil. I am to "bubble in" my answers. It's odd, but I can handle it so far. Once I am done with my son's paperwork, I bring it back to the counter as instructed. I dealt with a different lady this time, since she wasn't taking care of any patients. She was busy typing, so I waited for a minute while being unacknowledged. I said politely "Excuse me, I was told to bring this back up when I finished with the paperwork." I was then greeted with her hand out and no words. I placed the clipboard in her hands and waited for a minute and said "You're welcome" quite sarcastically since it seemed this lady had forgotten her manners. We then wait for 20 minutes before a lady calls my son's name to examine his ears. We go into a room and I'm then questioned again about his ear infections. I again explain he has never had an ear infection in his life. Once they check his eardrums, it is time for his test. We are instructed to go into another room across the hall, which is fine. I'm told that there is only one seat and it is for only my some to sit in. I can't wait in the hallway outside the door. I have to go back into another waiting room until the test is finished (which is through another door) might I add that you can easily get outside the office without me seeing him. This made me uncomfortable, but I was assured it would only take a couple minutes. THIRTY minutes later, my son was done with his hearing test. Does no one think this is a big deal? My son is small. He is 8 years old and I am leaving him in the hands of people that I have no clue about. Then we are instructed to go back to the main waiting room. After 10 minutes or so the pager went off instructing us to go to a certain exam room. We were greeted by a nice nurse who asked yet again about my son's ear infections. I was then irritated at this point and said he has never had an ear infection in his life. He has had strep throat once and the flu once. He has never been diagnosed with any ear problems at all. So then, we wait for the doctor. The doctor comes in with an entourage of 2 other people. I'm assuming one was a student or "doctor in training" and the other was a nurse since I was not introduced. I had no idea that a hearing test result needed that many people I'm the room. Not only that, but I didn't you needed that many people in the room with an 8 year old boy. Turns out my son can hear perfectly fine. The doctor asks about the ear infections so I tell him the same thing that i have been repeating since I arrived. I told him that this is simply a hearing test because the pediatrician wanted to have him checked due to the fact he has problems focusing at school and wanted to rule it out. Then the doctor suggests a sleep apnea test. I told him my son sleeps just fine. About 9-10 hours each night and sleeps solid. He doesn't wake up randomly or have night scares, nor does he take naps throughout the day. We were finally sent on our way after 2 hours of unprofessionalism. I highly do not recommend this place. I suggest taking your child or yourself to any other Ear, Nose, and Throat specialist in the area.
  September 30, 2017

  by Ashley Marshall
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  The only reason I'm not giving 5 stars is because they often run behind schedule, so the wait time can be excessive. But staff are friendly and accommodating, and Dr. Zajonc is amazing with my toddler. He's very kid-friendly. Would definitely recommend.
  December 18, 2016

  by Crystal Johnson

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About Ear Nose & Throat Associates: Zajonc Timothy P MD in Johnson City